Located in a region with relatively stagnant growth and increasing competition, a community hospital needed a winning facility strategy to combat market share threats, improve the patient and staff experience, and address aging infrastructure and deferred maintenance. The hospital engaged Catalyst to develop solutions to enhance their existing service offerings as well as to further their ambulatory care strategies and revitalize their women’s health platform.
Because of ambulatory migration, the hospital’s inpatient surgical platform had capacity for growth. Catalyst worked with leadership to strategize on how to leverage this capacity and right-size the department to improve operations and increase ORs sizes to be capable of handling higher-acuity, more complex cases. Part of the surgical strategy was to leverage MOB space attached to the hospital for surgical specialists. Digging further into the system’s ambulatory strategy, Catalyst recommended renovating the on-campus MOB and expanding off-campus ambulatory clinics for clinic and rehab volume growth.
Representative of its age, the hospital faced challenges around “haves and have-nots,” in particular in inpatient units. The newest building additions flowed well and were aesthetically pleasing, while the departments and inpatient rooms in the original tower were small and dated. Catalyst focused on refurbishing the labor and delivery unit to add higher acuity neonatal services, right-sizing the C-section OR, and improving the overall experience in the department so that it would be seen as the “go-to” birthing center in the community.
Catalyst recommended solutions that integrated infrastructure needs and addressed deferred maintenance. A range of options would be suitable through different capital environments.