When we first met the system leaders of a conglomerate of multiple Catholic health systems throughout a large metro area, they had recently been acquired. One of their first strategic initiative as a member of the largest Catholic health system in the United States was for Catalyst to lead the development of their systemwide facilities master plan.
Encompassing 17 campuses spread over 90+ miles in a highly competitive market, the health system wanted to identify pain points within their existing facilities, capitalize on opportunities for consolidation, and set the campuses and system up for long-term viability.
Given the geographic spread of the hospitals, we started by breaking the network up into three regions: Metro, Northwest, and South. Understanding the priorities at a regional level allowed the system’s leadership team to understand each region’s top priorities so they could determine how they fit into the overall capital plan. Catalyst deployed individual teams to work closely with regional and hospital-specific decision-makers as well as leaders from each region to work in tandem with system leaders. Communication was key in successfully executing our multipronged approach:
- Optimize existing facilities and assets and size campuses to accommodate strategic initiatives and market demand
- Reduce costs by quantifying and mitigating risk and balancing intra-network capacity
- Support the system in providing high-quality, compassionate patient care
To determine priorities, it was crucial to have data that could support decision-making and capital investment. To provide this evidence, Catalyst reviewed hospital- and market-specific data and benchmarked each facility to determine how critical each campus’ needs were. With limited capital available to be invested throughout this large system, Catalyst was able to provide quantifiable data to help the health system rank facility investments based on criticality and their ROI potential.
Key to the success of this endeavor was Catalyst’s ability to ensure the right staff members were included in the conversations about priorities. The integration of these groups increased transparency throughout the process and ensured that all voices were represented.
By creating a master plan for each campus, Catalyst provided a road map and a level of consistency for how facility investments would be phased in the 10-year horizon and beyond. Catalyst’s recommendations were scalable to what is appropriate to each facility, whether that involved expanding and modernizing a campus, consolidating services, or monetizing the property.
Catalyst provided real-world, actionable recommendations, backed by data, that the client was able to adopt systemwide. Our ability to facilitate discussions and work with leadership teams helped guide the planning process to achieve solutions that benefit not only the health system but also the community as a whole.